Knowledge base | How can we help?

Where is my order?

If your order has been dispatched, you should have received a dispatch confirmation email from us. From the dispatched date, you can find the following estimated time-scales for delivery by visiting our Delivery Information page.

If your order contains 1 or more pre-order item(s) as well as an in-stock item(s), your order will not be dispatched until ALL the products within the order are in stock.

Should you not have received a delivery confirmation email or require the in-stock item(s) of your order sooner that the pre-order item(s) estimated delivery date, please do not hesitate to contact us directly for further assistance.